Customer Success Operations

Company: Getcentralhq
Location: San Francisco
Posted on: June 1, 2025

Job Description:

About CentralWhat is Central?Central is an automated back-office (ABO) designed for founders that handles all the necessary tasks required to run a compliant business like payroll, benefits, accounting, government filings, etc.Unlike traditional HR platforms that require expertise and make you do extra work, Central acts as a proactive teammate that takes care of everything.Learn more at Why Central?We're on a mission to eradicate business complexities so founders can focus on their core missions.Building a company is still challenging. Founders must register in multiple states to run payroll, set up workers' compensation, pay various payroll-related taxes, deal with government mail, update addresses across state filings, and troubleshoot with insurance companies.Imagine a world where ambitious founders have 30% more time to tackle the world's most difficult problems-from preventing medical mistakes in hospitals to building next-generation night vision to curing brain cancer.Currently, over 150 companies run on Central, and we're growing rapidly. We've also raised $8M+ from some of the best investors in the world.As a founding member, you'll have a seat at the table and help Central scale to serve thousands of companies.Our cultureCentral is a high-performance sports team with an extremely high bar.Here are our 3 core values:

• Think clearly
• Show high agency
• Craft magicWho you are:

• Proven ability to provide exceptional support to customers with a high degree of empathy.
• Excellent written and verbal English communication skills. You can explain difficult concepts in simple, clear terms.
• Strong project management and organizational abilities with a keen attention to detail, effective time management, and a commitment to delivering high-quality work.
• Demonstrated bias for action and a desire to continuously learn.
• Wherever you come from, you are at the top of your peer group.
• 1-2 years of experience at a technology company in a support, business operations or strategy role, consulting firm, or finance firm.What you will do:
  • Deliver fast, clear, and delightful customer support. You will handle support work and triaging with a high degree of responsibility and ownership.
  • Create and refine systems and processes to help Central scale.
  • Coordinate with various federal, state, and local government agencies to help unblock customers.
  • Review and manage inbound communications related to state and local tax registrations.
  • Leverage internal software tools and spreadsheet software to analyze data and execute tasks.
  • Partner with engineering and other teams at Central to help make process and product decisions.GrowthMaster the core responsibilities, and we will find opportunities for you to expand your ownership and impact in ways that match your skills and career plans.What we offer
    • Competitive salary and equity.
    • Comprehensive benefits: Medical, dental, vision, 401(k).
    • Unlimited PTO and sick leave.
    • 2-4 off-sites per year.Note: We do not provide visa sponsorship. You must be authorized to work in the U.S.
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Keywords: Getcentralhq, Union City , Customer Success Operations, Accounting, Auditing , San Francisco, California