Customer Services Coach (Supervisor) - Municipal Engineering and Development Services
Company: Union Sanitary District
Location: Union City
Posted on: July 30, 2022
*Customer Services Coach (Supervisor) - Municipal Engineering and
$164,632.00 - $216,091.20 Annually
Union City, CA
8/9/2022 4:00 PM Pacific
Customer Service Coach (Supervisor)
Municipal Engineering and Development Services
$164,639.70 - $216,089.74 annually
USD is Building its Future – Join us and Build Yours, too!
Are you passionate about protecting the San Francisco Bay? Are you
looking for a place to grow and develop your skills, to have the
opportunity to do meaningful work and serve your community? Come
join us! USD offers careers with a great work/life balance.
The District has an immediate opening for a Coach for the Customer
Service Team (CST), in our Technical Services Workgroup. The CST
Coach is a Mid-Level Manager who plans, organizes, supervises, and
directs the District's Customer Service (CST) team. The CST Coach
directs the work of staff engaged in plan review, permitting and
inspection activities for new construction of sanitary sewers,
including new laterals and sewer lateral repairs; participates in
the updating of the sewer cost of service analysis and annual sewer
services billing process and is responsible for the updating and
administration of the Capacity Fee Program.
The CST Coach provides technical and supervisory direction for the
day-to-day activities of professional, technical and support staff.
The CST Coach provides highly responsive administrative staff
assistance to the Technical Services group and the General Manager
and represents the District to outside groups and on various
Union Sanitary District (USD) is an award-winning, innovative
special district providing wastewater collection, treatment, and
disposal services to the residents and business in the cities of
Fremont, Newark, and Union City in the south-eastern San Francisco
Bay Area. We proudly celebrated 100 years of service to our
communities in 2018.
The District's service area encompasses 60.2 square miles with over
830 miles of underground pipelines. The District treats an average
dry weather flow of 24 MGD and has a total average dry weather
capacity of 33 MGD. USD serves 356,000 residents and over 3,000
commercial and industrial parcels. The agency employs 142
USD is committed to providing exceptional service to its customers
through the fulfilment of its Mission Statement, "To safely and
responsibly collect and treat wastewater, and to recover resources
from process waste streams, while protecting human health and
improving the environment in a way that benefits the Tri-Cities and
all USD stakeholders."
The District is a team-based organization. Team members have input
into key decisions that affect their daily work lives. Employees at
all levels participate on task forces and committees to address
District-wide issues, resulting in increased cooperation among
different disciplines and greater appreciation for each other's
expertise. All of USD's teams strive to provide excellent customer
service to both internal and external customers.
Examples of Duties
As the CST Coach, here are just a few of the things you will be
working on: (For the complete job description, click here.)
--- Develops, promotes, supports and ensures compliance with
District-wide, workgroup, and team safety policies and
--- Assists in preparing and implementing the team budget,
forecasts revenues, authorizes, monitors and controls expenses.
--- Plans, assigns, and reviews the work of engineering, technical
and support staff.
--- Develops and implements changes to standard specifications, fee
ordinances, easements, and encroachment agreements.
--- Negotiate and obtains permits, easements, or other land use
agreements for District construction projects and new development
projects; participates in land acquisition/disposition; manages
District land use records; coordinates annexations of property to
the District's service area.
--- Analyzes and evaluates bids on specifications for construction
work and materials; provides construction management; interprets
and enforces specifications, regulations, District policy and
ordinances; reviews and approves change orders.
--- The CST Coach is responsible for updating the District's
Capacity Fee Study and administering the program in coordination
with other key District staff and in consultation with the
--- Mentors CST staff in carrying out their responsibilities and
assists staff in working effectively.
--- Trains, motivates and evaluates personnel, maintains discipline
and high standards necessary for the team.
--- Serves as a resource to the Executive Team and the Board of
Directors on technical and management programs. Attends Board of
Directors meetings and Board Committee meetings as necessary;
prepares and presents staff reports and agenda items for
consideration by the Board.
--- May manage technically complex and large capital projects,
review design submittals prepared by consultants, outline scope of
work, direct, coordinate and participate in special engineering,
hydraulic, regulatory, feasibility and environmental assessment
studies with District staff, governmental agencies, developers and
--- See the job descriptionherefor the full list of
Any combination of education and experience that would likely
provide the required knowledge, skills, and abilities or as a
Senior Engineer as indicated below is qualifying. A typical way to
obtain the knowledge, skills, and abilities would be the equivalent
Education and Experience:
Bachelor's degree from an accredited college or university with a
major in civil, sanitary, or environmental engineering, or a
related field, and ten (10) years of increasingly responsible
experience related to planning, evaluation, design, construction
inspection, and assessment of large sewerage systems, for pipelines
or related facilities, with direct management of at least five
projects is desirable. Five (5) years' experience in managing,
supervising or directing the work of environmental professionals,
construction inspectors, and administrative staff is required. A
master's degree is highly desirable.
Other combinations of education and experience may fulfill the
requirements, at the discretion of the hiring manager.
Knowledge, Skills and Abilities:
You must have knowledge of:
--- Must have outstanding verbal communication and interpersonal
--- The District's goals and initiatives and be able to communicate
--- Able to conceptualize and translate concepts into programs.
--- Excellent judgment in carrying out both technical and
management responsibilities, addressing issues with integrity,
fairness, and flexibility.
--- Civil engineering principles, terms, practices, and methods
applicable to wastewater utilities.
--- Wastewater treatment and collection and transport systems.
--- Principles of management administration.
--- Principles and practices of civil engineering as applicable to
the planning, design, and construction of wastewater utilities
including recycled water.
--- Principles and practices of construction methods and inspection
techniques, including materials and equipment used in the
construction of wastewater collection, treatment and recycled water
--- Environmental controls and the conduct of engineering
--- Engineering capital project management techniques and
--- Public contracting and contract management practices.
--- Budget preparation and administration.
--- Engineering mathematics through calculus and statistical
--- Plan, organize and direct an effective engineering and
technical services program.
--- Effective employee supervision, training and personnel
management, including work planning, assignment, review and
evaluation, and the training of staff.
--- Employee relations concepts and methods including leadership,
motivation, team building and conflict resolution.
--- Modern office practices, methods, computer equipment and
applications related to the work.
Licenses, Certificates, or Credentials and Other Requirements:
--- Must possess valid California registration as a Professional
--- Must possess a valid Class C California driver's license, have
and maintain a satisfactory driving record, and be insurable by the
District to operate District vehicles.
--- Must possess the physical characteristics to perform the
critical and important duties of the job.
Apply online only at Job Opportunities - Union Sanitary District
(ca.gov) by 4:00 pm, Tuesday, 8/9/2022. Please include a current
High scoring candidates will be invited to a VirtualQualifications
Appraisal Interview, to be held on Thursday, 8/18/2022.
Finalist Interviewsare tentatively scheduled forthe week of
You will be contacted regarding all phases of this recruitment via
email, so please check your inbox for correspondence regarding next
steps and results throughout the exam process. Please ensure that
the email address on your application is correct and current before
submitting your application.
Before appointment to the position the candidate must pass a
criminal background check including reference checks, Live Scan,
and DMV clearance.
USD offers an excellent benefits package including:
--- CalPERS retirement 2.5% at 55 formula. (If new to CalPERS or
not from an agency with reciprocity with CalPERS, the formula is 2%
at 62 by pension reform law).
--- Medical, dental and vision insurance substantially paid for by
the District for the employee and family.
--- Deferred compensation matching up to $3,050 per year.
--- Two weeks' vacation per year (increasing with longevity);
Administrative leave of 40 hours per year, and 12 paid holidays per
year., plus 2 Holidays of Employee's choice.
--- Short Term Disability, Long Term Disability and Life Insurance
paid by the District.
--- Alternative Work Week Schedule.
--- Educational Reimbursement, Student and Computer Loan programs
for non-probationary employees.
--- Retiree medical benefits up to $650 per month depending on
years of service.
Disaster Service Worker:Employees of Union Sanitary District are,
by state and federal law, Disaster Service Workers. In the event of
a declaration of emergency, any employee may be assigned activities
which promote the protection of public health and safety or the
preservation of lives and property either at the District or within
the local, or your own community.
Candidates with a disability who may require special assistance in
any phase of the application or selection process should advise
Human Resources by mailing
upon submittal of application.
Union Sanitary District is an equal opportunity employerencouraging
To Apply, visit:
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