Field Service And Instrumentation Repair Manager
Company: RKI Instruments, Inc.
Location: Union City
Posted on: June 24, 2022
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Job Description:
RKI Instruments, Inc., an innovative gas detection company
located in Union City, is seeking a focused individual with strong
technical, leadership and customer skills to manage our Field
Service and Repair Department. This role is responsible for
understanding the company and customer's service and repair related
needs; developing, defining and implementing short and long-term
service strategies to achieve company and customer objectives. We
offer medical, dental, and vision benefits, PTO, Dedicated Sick
Leave, 401K and profit sharing. Please send your resume and salary
requirements as well as check out more information about the
position and our company at:
http://www.Rkiinstruments.Com/careers/Responsibilities Develop
Field Service and Internal Repair strategies to help the company
achieve strategic goals and objectives. Products are gas detection
instrumentation, both portable and fixed systems. Instruments must
be repaired and calibrated as needed. Support, define and implement
Service Repairs, Reporting and Training. Responsible for managing
the selection and development of people and resources necessary to
perform the functions of the department. Assign duties and work
direction to department personnel. Create product technical updates
for systems that are returned for repair. Manage return
authorizations and return authorization process as pertains to the
responsibility of the Service Department Make technical suggestions
regarding modifications to documentation, product performance and
failure analysis. Manage and establish field service customer
database, produce field service quotations as well as perform
on-site service and service evaluations. Responsible for ensuring
the accuracy and completeness of all repair orders and return
authorizations. Monitor work procedures, work schedules, and
expedites workflow. Study and standardize procedures to improve
efficiency of the Service Team. Train appropriate personnel on RKI
Instruments, Inc. procedures for servicing products.Education and
TrainingPrefer a bachelor's degree in area of specialty and/or at
least 10 years of experience in the field or in a related area.
Must be fluent in spoken and written English and able to interface
well with customers via multiple platforms such as phone, email,
and in person.Technical RequirementsMust be able to read and
understand schematics, loading drawings, bill of materials, wiring
diagrams, technical bulletins and be proficient in AC, DC and
digital theory. Must possess excellent mechanical ability, be
proficient with appropriate tools for servicing electronic
instrumentation. Must be proficient with Windows and OS based
computer platforms. Must be able to carry loads of up to 50
pounds.We offer medical, dental, and vision benefits, PTO,
Dedicated Sick Leave, 401K and profit sharing. Please send your
resume and salary requirements as well as check out more
information about the position and our company at:
http://www.Rkiinstruments.Com/careers/
Keywords: RKI Instruments, Inc., Union City , Field Service And Instrumentation Repair Manager, Executive , Union City, California
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