Assistant Manager
Company: Daves Hot Chicken
Location: Union City
Posted on: June 25, 2022
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Job Description:
The co-founder, Dave, a chef trained in Thomas Keller's Bouchon
restaurant organization came up with a simple process: take the
best quality chicken, prepare the chicken in a proprietary brine,
and after deep frying; top the most tender chicken in the world
with one of seven signature spice blends.
Summary
The Assistant Manager supports the Assistant General Manager &
General Manager in the daily responsibilities required to keep the
business running smoothly. The Assistant Manager directs employees
and ensures that work is being completed in a timely and effective
manner.
Duties
The Assistant Manager ensures that Shift Leaders and Team Members
are performing their job responsibilities and meeting
expectations in all areas of their job.
In addition, they:
- Follow the steps outlined in the DHC Training Program to learn
and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional
training guidance and practice is needed
- Effectively and consistently conduct and/or ensure that required
Ops Walks and Q&A checks to correct areas of opportunity
are being completed
- Ensure that shift schedules are organized for Team Members and
monitor attendance, tardiness and time off
- Assign duties to specific employees based on role and skills
- Understand how each job responsibility impacts guests, employees,
and overall restaurant operations
- Ensure Shift Leaders & Team Members work together with their
co-workers to prepare items on the Dave's Hot Chicken
menu while following cooking instructions, safety procedures, and
sanitary requirements
- Ensure restaurant cleanliness is conducted daily by delegating
the clearing of tables, sweeping and mopping floors,
washing/sanitizing/disinfecting kitchen utensils and high
touch-point areas, and servicing restrooms
- Handle guests' concerns and complaints professionally and calmly
to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and
adhering to the uniform policy
- Are performance-oriented and performance driven; understand
performance expectations and are aware of performance
results
- Provide direction/supervision/ feedback for Shift Leaders & Team
Members to maintain levels of high productivity and
team morale
- Communicate Shift Leader & Team Member work performance to the
restaurant management team and appropriately
address performance issues
- Train, schedule and manage employees in daily tasks
- Balance cash drawers and prepare cash deposits as assigned by the
restaurant management team
- Assist the Assistant General Manager & General Manager as
directed
- Abide and enforce to the rules and direction given by the
restaurant management team
Job expectations
The Assistant Manager is expected to be consistent with and
supportive of the restaurant's business plan.
In addition, they:
- Effectively plan, organize, and implement all daily operational
routines and activities alongside the Shift Leader
- Ensure all required administrative duties and daily paperwork
including required checklists are completed
- Supervise and perform closing and/or opening activities as
directed by the restaurant management team
- Establish an environment of trust to ensure honest, open, and
direct communication
- Role model and set a positive example for the entire team in all
aspects of business and personnel practices
- Follow all company guidelines for food and cash controls; follow
all cost control guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and
equipment facilities
- Ensure that they and all Shift Leaders & Team Members abide by
company policies and directives
- Support the goals, decisions, and directives of the restaurant
management team and is not insubordinate
- Contribute to the restaurant's success by accomplishing the
expected work during each shift consistently
- Communicate effectively with Shift Leaders, Team Members and
management to resolve any
interpersonal issues as needed
Requirements
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a
fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant
management team
Transportation & accessibility
- Must have reliable transportation to work, a driver's license and
proof of insurance
- Must have telephone or other reliable method of communicating
with supervisor and co-workers
Hours
- Must be able and willing to work flexible hours including opening
and closing shifts
- This includes working weekends/nights and holidays whenever
necessary
Skills & Abilities
- Ability to delegate tasks
- Excellent time management, organizational and planning skills
- Strong people/guest service skills
- Ability to look at the restaurant operations from a guest's point
of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably
PI181378828Required
Keywords: Daves Hot Chicken, Union City , Assistant Manager, Executive , Union City, California
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