Transfer Center Coordinator
Company: REACH Medical Holdings
Location: North Highlands
Posted on: July 3, 2025
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Job Description:
More Information about this Job: Transfer Center Coordinator
IMMEDIATE HIRING! Transfer Center Coordinator FULL-TIME Opportunity
$21.50 per hour The All-Access Transfer Center (AATC) Coordinator
(Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is
responsible for receiving and coordinating emergency and
non-emergency patient transfer and transport requests via air or
ground ambulance Transfer Center Coordinators will routinely
interact with both external and internal customers, including but
not limited to hospital personnel, physicians, administrators,
transport vendors, and other key personnel. Responsibilities: -
Answer emergency and non-emergency transport telephone lines and
coordinate all requests for transfer and transport promptly,
courteously, and demonstrating a high degree of customer service -
Respond appropriately applying discretion and independent judgment
to a variety of requests to best: - Ability to gather pertinent
information to process patient transfer requests and arrange
transportation - Ability to demonstrate compliance with all
established policies and procedures as they apply to the
coordination of patient referral and transport - Ability to learn
and comply with local EMS policies, procedures, processes, and
protocols - Ability to learn and demonstrate applicable knowledge
of EMTALA and Title regulations about transfer center requests -
Ability to learn and demonstrate coordination with Physicians, Case
Managers, and facility staff to effectively document consults and
transfer requests - Ability to learn and demonstrate process
requests for critical MD to MD consults and transfer requests for
contracted facilities - Ability to track and monitor the location
and status of ground and air ambulances concerning patient transfer
requests - Develops a high familiarity with client service area
geography and medical facilities - Prioritize tasks, adhere to
deadlines, and provide status updates on assigned projects -
Ability to learn to operate technical equipment components
necessary for the performance of job duties - Participates in
quality assurance (QA) and Continuous Quality Improvement (CQI)
programs Qualifications: - High School diploma or equivalent -
Two-year degree in a related field preferred - Current or
previously held EMT certification, Medical Assistant, Case Manager
or equivalent education/experience preferred - Preferred 6 months
to 1 year prior experience in the health care environment -
Preferred 1 year customer service experience - EMS dispatch
experience preferred - Knowledge of medical terminology required -
Computer-based phone systems, VOIP/Digital Why Choose REACH? As a
quality air medical transport service, REACH is one of Global
Medical Response’s (GMR) family of solutions. Our GMR teams deliver
compassionate, quality medical care, primarily in the areas of
emergency and patient relocation services. View the stories on how
our employees provide care to the world at
www.AtaMomentsNotice.com. Learn how our values are at the core of
our services and vital to how we approach care and check out our
comprehensive benefit options at GlobalMedicalResponse.com/Careers.
EEO Statement: Global Medical Response and its family of companies
are an Equal Opportunity Employer, which includes supporting
veterans and providing reasonable accommodations for individuals
with a disability. More Information about this Job: Check out our
careers site benefits page to learn more about our benefit
options.
Keywords: REACH Medical Holdings, Union City , Transfer Center Coordinator, Healthcare , North Highlands, California
