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Customer Service Specialist

Company: PrideStaff
Location: Union City
Posted on: May 16, 2022

Job Description:

Are you ready -to join a global -company in the Hospitality industry?? We are currently working on a position for a Residential Services Coordinator -to join a team in Union City!What's in it for you:The opportunity to join a global company that is growing and to be -inspired by your leaders, be encouraged and cheered on by your teammates and be supported in your personal and professional journey! -Summary:Will assist Residential Services personnel and Internal Operations team with internal task inquires, processing of unit inspections and assisting in specialty requests.What you will be doing:

  • Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests' requests
  • Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables while working on multiple assignments at any one given time
  • Establishes and maintains effective relationships with vendors, managers and internal staff and serves as a liaison between Residential Services and company operations team
  • Prepares and leads daily Morning Operations meetings
  • Receives and processes service requests from field inspectors ensuring deficiencies are handled to company service standards
  • Schedules vendor and property services (furniture, housewares, carpet care) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.
  • Follows-up with appropriate vendors to ensure services are complete.
  • May assist in the training of new hires
  • Works on multiple assignments at any one given timeWhat you need to succeed:
    • Bilingual- English/Spanish
    • Proficient in usage Microsoft Suite
    • Knowledge in Oscar preferred but not required
    • Excellent communication skills while able to build rapport and maintain working relationships while delivering a high standard for service.
    • Solves a variety of problems involving several concrete variables in standardized situations
    • Creative problem solver with "do whatever it takes to get the job done" approach, customer service/positive attitude/approachable, organized, detail-oriented and effective time management skills/ability to multitask
    • Critical and analytical thinking with attention to detail and high accuracy
    • Is comfortable working on several projects simultaneously and yet is well organized at all times.
    • Negotiates and resolves issues and problems related to guest issues while aware and sensitive to errors and mistakes that can occur and minimizes them.
    • Capable of concentrating on details for extended periods of time. -Compensation / Pay Rate (Up to): $19.00-$21.00, DOE

Keywords: PrideStaff, Union City , Customer Service Specialist, Hospitality & Tourism , Union City, California

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