Shift Leader
Company: Dave's Hot Chicken - Union City
Location: Union City
Posted on: June 24, 2022
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Job Description:
Job DescriptionThe co-founder, Dave, a chef trained in Thomas
Keller's Bouchon restaurant organization came up with a simple
process: take the best quality chicken, prepare the chicken in a
proprietary brine, and after deep frying; top the most tender
chicken in the world with one of seven signature spice blends.
Summary
The Shift Leader is responsible and accountable for all restaurant
activities while on duty. The Shift Leader will work with
therestaurant management team to ensure all activities are
consistent with and supportive of the restaurant's business plan.
They will ensure all Team Members are performing their job
responsibilities and meeting expectations.
Duties
The Shift Leader supervises fellow coworkers while they work,
monitor their performance, ensure they comply with company and
safety policies, and delegate tasks appropriately.
In addition, they:
- Follow the steps outlined in the DHC Training Program to learn
and train new skills, duties, and responsibilities- Communicate to
their immediate supervisor when additional training guidance and
practice is needed- Effectively and consistently does required Ops
Walks and Q&A checks to correct areas of opportunity- Organize
shift schedules for Team Members and monitor attendance, tardiness
and time off- Assign duties to specific employees based on role and
skills- Understand how each job responsibility impacts guests,
employees, and overall restaurant operations- Greet guests, record
orders, and serve food and beverages with a consistently positive
and helpful attitude, includinganswering questions- Ensure Team
Members work together with their co-workers to prepare items on the
Dave's Hot Chicken menu whilefollowing cooking instructions, safety
procedures, and sanitary requirements- Use specific kitchen
machinery/equipment such as ice cream dispensers, fryers, warmers,
etc.- Ensure restaurant cleanliness is conducted daily by
delegating the clearing of tables, sweeping and mopping
floors,washing/sanitizing/disinfecting kitchen utensils and high
touch-point areas, and servicing restrooms- Handle guests' concerns
and complaints professionally and calmly to resolve problems
according to restaurant policy- Maintain a neat and tidy appearance
by wearing a uniform and adhering to the uniform policy- Are
performance-oriented and performance driven; understand performance
expectations and are aware of performanceresults- Provide
direction/supervision/ feedback for Team Members to maintain levels
of high productivity and team morale- Communicate Team Member work
performance to the restaurant management team and appropriately
addressperformance issues- Train new and current team members on
tasks- Balance cash drawers and prepare cash deposits as assigned
by the restaurant management team- Abide and enforce to the rules
and direction given by the restaurant management team
Job expectations
The Shift Leader performs leadership, management and organization
tasks to ensure team members work efficiently and effectively
during their shift.
In addition, they:
- Effectively plan, organize, and implement all daily operational
routines and activities- Complete all required administrative
duties and daily paperwork including required checklists- Supervise
and perform closing and/or opening activities as directed by the
restaurant management team- Establish an environment of trust to
ensure honest, open, and direct communication- Role model and set a
positive example for the entire team in all aspects of business and
personnel practices- Ensure that they and all Team Members abide by
company policies and directives- Follows all company guidelines for
food and cash controls; follows all cost control guidelines to
maintain and minimizerestaurant costs; properly uses all products,
supplies, and equipment facilities- Support the goals, decisions,
and directives of the restaurant management team and is not
insubordinate- Contributes to the restaurant's success by
accomplishing the expected work during each shift consistently-
Communicate effectively with team members and management to resolve
any interpersonal issues as needed
Requirements
- Current student or high school diploma/GED preferred- Must be at
least 18 years old and fluent in English- Certified in all stations
following the DHC Training Program- Flexibility to work nights,
weekends, and holidays- Ability to stand for long periods of time
and work in a fast-paced environment- Positive attitude while
conducting any and all duties- Commitment to guest satisfaction-
Effective communicator with co-workers and the restaurant
management team
Transportation & accessibility
- Must have reliable transportation to work, a driver's license and
proof of insurance- Must have telephone or other reliable method of
communicating with supervisor and co-workers
Hours
- Must be able and willing to work flexible hours including opening
and closing shifts- This includes working weekends/nights and
holidays whenever necessary
Skills & Abilities
- Ability to delegate tasks- Excellent time management,
organizational and planning skills- Strong people/guest service
skills- Ability to look at the restaurant operations from a guest's
point of view- Ability to take initiative and solve problems- Able
to stand for long periods of time- Able to bend and stoop- Able to
work around heat- Able to work around others in close quarters-
Able to lift 50-75 lbs. comfortably
Keywords: Dave's Hot Chicken - Union City, Union City , Shift Leader, Hospitality & Tourism , Union City, California
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