Shift Leader
Company: Daves Hot Chicken
Location: Union City
Posted on: August 4, 2022
|
|
Job Description:
The co-founder, Dave, a chef trained in Thomas Keller's Bouchon
restaurant organization came up with a simple process: take the
best quality chicken, prepare the chicken in a proprietary brine,
and after deep frying; top the most tender chicken in the world
with one of seven signature spice blends.SummaryThe Shift Leader is
responsible and accountable for all restaurant activities while on
duty. The Shift Leader will work with therestaurant management team
to ensure all activities are consistent with and supportive of the
restaurant's business plan. They will ensure all Team Members are
performing their job responsibilities and meeting
expectations.DutiesThe Shift Leader supervises fellow coworkers
while they work, monitor their performance, ensure they comply with
company and safety policies, and delegate tasks appropriately.In
addition, they:- Follow the steps outlined in the DHC Training
Program to learn and train new skills, duties, and
responsibilities- Communicate to their immediate supervisor when
additional training guidance and practice is needed- Effectively
and consistently does required Ops Walks and Q&A checks to
correct areas of opportunity- Organize shift schedules for Team
Members and monitor attendance, tardiness and time off- Assign
duties to specific employees based on role and skills- Understand
how each job responsibility impacts guests, employees, and overall
restaurant operations- Greet guests, record orders, and serve food
and beverages with a consistently positive and helpful attitude,
includinganswering questions- Ensure Team Members work together
with their co-workers to prepare items on the Dave's Hot Chicken
menu whilefollowing cooking instructions, safety procedures, and
sanitary requirements- Use specific kitchen machinery/equipment
such as ice cream dispensers, fryers, warmers, etc.- Ensure
restaurant cleanliness is conducted daily by delegating the
clearing of tables, sweeping and mopping
floors,washing/sanitizing/disinfecting kitchen utensils and high
touch-point areas, and servicing restrooms- Handle guests' concerns
and complaints professionally and calmly to resolve problems
according to restaurant policy- Maintain a neat and tidy appearance
by wearing a uniform and adhering to the uniform policy- Are
performance-oriented and performance driven; understand performance
expectations and are aware of performanceresults- Provide
direction/supervision/ feedback for Team Members to maintain levels
of high productivity and team morale- Communicate Team Member work
performance to the restaurant management team and appropriately
addressperformance issues- Train new and current team members on
tasks- Balance cash drawers and prepare cash deposits as assigned
by the restaurant management team- Abide and enforce to the rules
and direction given by the restaurant management teamJob
expectationsThe Shift Leader performs leadership, management and
organization tasks to ensure team members work efficiently and
effectively during their shift.In addition, they:- Effectively
plan, organize, and implement all daily operational routines and
activities- Complete all required administrative duties and daily
paperwork including required checklists- Supervise and perform
closing and/or opening activities as directed by the restaurant
management team- Establish an environment of trust to ensure
honest, open, and direct communication- Role model and set a
positive example for the entire team in all aspects of business and
personnel practices- Ensure that they and all Team Members abide by
company policies and directives- Follows all company guidelines for
food and cash controls; follows all cost control guidelines to
maintain and minimizerestaurant costs; properly uses all products,
supplies, and equipment facilities- Support the goals, decisions,
and directives of the restaurant management team and is not
insubordinate- Contributes to the restaurant's success by
accomplishing the expected work during each shift consistently-
Communicate effectively with team members and management to resolve
any interpersonal issues as neededRequirements- Current student or
high school diploma/GED preferred- Must be at least 18 years old
and fluent in English- Certified in all stations following the DHC
Training Program- Flexibility to work nights, weekends, and
holidays- Ability to stand for long periods of time and work in a
fast-paced environment- Positive attitude while conducting any and
all duties- Commitment to guest satisfaction- Effective
communicator with co-workers and the restaurant management
teamTransportation & accessibility- Must have reliable
transportation to work, a driver's license and proof of insurance-
Must have telephone or other reliable method of communicating with
supervisor and co-workersHours- Must be able and willing to work
flexible hours including opening and closing shifts- This includes
working weekends/nights and holidays whenever necessarySkills &
Abilities- Ability to delegate tasks- Excellent time management,
organizational and planning skills- Strong people/guest service
skills- Ability to look at the restaurant operations from a guest's
point of view- Ability to take initiative and solve problems- Able
to stand for long periods of time- Able to bend and stoop- Able to
work around heat- Able to work around others in close quarters-
Able to lift 50-75 lbs. comfortablyPI185038377SDL2017
Keywords: Daves Hot Chicken, Union City , Shift Leader, Hospitality & Tourism , Union City, California
Click
here to apply!
|