Field Service and Instrumentation Repair Manager
Company: RKI Instruments, Inc.
Location: Union City
Posted on: June 19, 2022
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Job Description:
RKI Instruments, Inc., an innovative gas detection company
located in Union City, is seeking a focused individual with strong
technical, leadership and customer skills to manage our Field
Service and Repair Department. This role is responsible for
understanding the company and customer's service and repair related
needs; developing, defining and implementing short and long-term
service strategies to achieve company and customer objectives. We
offer medical, dental, and vision benefits, PTO, Dedicated Sick
Leave, 401K and profit sharing. Please send your resume and salary
requirements as well as check out more information about the
position and our company at:
http://www.rkiinstruments.com/careers/
Responsibilities--- Develop Field Service and Internal Repair
strategies to help the company achieve strategic goals and
objectives. Products are gas detection instrumentation, both
portable and fixed systems. Instruments must be repaired and
calibrated as needed.--- Support, define and implement Service
Repairs, Reporting and Training.--- Responsible for managing the
selection and development of people and resources necessary to
perform the functions of the department.--- Assign duties and work
direction to department personnel.--- Create product technical
updates for systems that are returned for repair.--- Manage return
authorizations and return authorization process as pertains to the
responsibility of the Service Department--- Make technical
suggestions regarding modifications to documentation, product
performance and failure analysis.--- Manage and establish field
service customer database, produce field service quotations as well
as perform on-site service and service evaluations.--- Responsible
for ensuring the accuracy and completeness of all repair orders and
return authorizations.--- Monitor work procedures, work schedules,
and expedites workflow.--- Study and standardize procedures to
improve efficiency of the Service Team.--- Train appropriate
personnel on RKI Instruments, Inc. procedures for servicing
products.
Education and TrainingPrefer a bachelor's degree in area of
specialty and/or at least 10 years of experience in the field or in
a related area. Must be fluent in spoken and written English and
able to interface well with customers via multiple platforms such
as phone, email, and in person.
Technical RequirementsMust be able to read and understand
schematics, loading drawings, bill of materials, wiring diagrams,
technical bulletins and be proficient in AC, DC and digital theory.
Must possess excellent mechanical ability, be proficient with
appropriate tools for servicing electronic instrumentation. Must be
proficient with Windows and OS based computer platforms. Must be
able to carry loads of up to 50 pounds.
We offer medical, dental, and vision benefits, PTO, Dedicated Sick
Leave, 401K and profit sharing. Please send your resume and salary
requirements as well as check out more information about the
position and our company at:
http://www.rkiinstruments.com/careers/
Keywords: RKI Instruments, Inc., Union City , Field Service and Instrumentation Repair Manager, IT / Software / Systems , Union City, California
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