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Information Technology Supervisor

Company: Grand Lodge, Masonic Homes & Acacia Creek
Location: Union City
Posted on: June 22, 2022

Job Description:

Job DescriptionJOB SUMMARYThe Information Technology Supervisor works to ensure all helpdesk functions are handled in a complete and timely manner. This position will have extensive knowledge on a breadth of technology subject matter. Supervising and mentoring team members, providing a central point of communications, and collecting and analyzing helpdesk metrics are regular functions of this position. This position will perform a mixture of executive level end-user computer support, application software support, resident support, and systems administration. This position is the first contact for support request resolution for the IT Department. This position contributes as a collaborative supervisory team member. Focus on driving regular maintenance, backup and restores, new system creation and deprecating systems/hardware. Maintenance, monitoring, and cybersecurity initiatives are part of this position.RequirementsSKILLS, ABILITIES AND EXPERIENCE

  • Experience and ability to lead a team of technology experts
  • 5 or more years relevant work experience
  • Technical training in, job appropriate knowledge of, and/or work experience in many of the following network disciplines
    • Microsoft OSes (server and client), macOS, iOS, Android, MDM (Intune) network-WiFi connectivity, ethernet cabling and network equipment, TCP/IP (configuration, administration), Internet, DNS, DHCP, SMTP, DirecTV, monitoring services (Solarwinds), VMware ESX clusters
    • Significant experience in an executive level customer (user) service environment
    • Demonstrated ability to troubleshoot, diagnose, resolve routine operation problems, and to configure, install, upgrade computer hardware including PCs, Windows servers
    • High level of interest in and aptitude for understanding technology and operations
    • Excellent written and verbal communication skills
    • Time Management Skills
      • Able to manage multiple, competing priorities and demands
      • Ability to set goals, establish and use schedules, and anticipate and remove obstacles
      • Team player, smooth cooperative working relationships with end users, management, outside vendors, consultants and with the team
      • Ability to address conflict and provide resolution
      • Proven record of dependabilityEDUCATIONAL REQUIREMENTS/LICENSES/CERTIFICATES Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically:
        • Bachelors degree or Associate degree with work experience
        • Experience and certificates commiserate with length of time in professionEQUIPMENT/MATERIALS USED
          • Microsoft Operating Systems
          • macOS, iOS, iPadOS, Android
          • Printers
          • VMware ESX, SaaS and Cloud Services, Azure
          • Barracuda Solutions
          • SAN/NAS
          • SQL Databases

Keywords: Grand Lodge, Masonic Homes & Acacia Creek, Union City , Information Technology Supervisor, IT / Software / Systems , Union City, California

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