Technical Resource Engineer - West Coast
Company: Hirebridge
Location: Union City
Posted on: January 20, 2023
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Job Description:
Technical Resource Engineer - West Coast This position will be
based out of the Pacific Northwest territories.Essential
Functions:Consults with owners, owner's representatives (consulting
engineers), and customers regarding technical matters concerning
product application, construction specifications, installation
procedures, customer complaints, and other services required to
promote the company's products and maintain the end user's
satisfaction.Drive specification inclusion and product promotion
through presentations to engineers, municipalities, contractors and
owners.Supports the sales staffPerforms field investigations on an
as needed basis of customer complaints when the company's product
fails to meet the customer's expectations making recommendations as
to remedial action required to resolve the source of the
dissatisfaction. Recommendations are also made concerning financial
settlements on customer's damage claims.Consults with owners and
owner's representatives concerning the proper application of the
company products and assists in drafting project specifications
incorporating ANSI, AWWA, ISO and other applicable standards.
Assists in design of product systems to meet specific project needs
incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design
procedures. This consultation may involve corrosion affects and
prevention of the company's products.Consults with customers
(including distributors, contractors, and owner's personnel) on
proper application, assembly and installation of the company's
products. Trains installation personnel in the proper assembly and
installation techniquesMeets with owner's personnel to discuss
failures of the company's products to meet performance expectations
and participate in mutual resolutions to achieve the owner's
expectations.Consults with various company department heads and
advises on service and product shortcomings effecting remedial
action as requiredPerforms other duties as may be assigned by the
Manger, Technical Resources - WestScope Data/Working
Conditions/Physical Demands:
Prerequisites, Skills, Knowledge, Abilities and Traits:Requires a
BS in Engineering (Civil/Mechanical preferred). Engineer in
Training (EIT) certificate required and a Professional Engineer
(PE) license preferred (or ability to obtain within 6 months).
Requires good verbal and writing communication skills. Must have
the ability to apply standard engineering principles to situations
and be able to develop solutions incorporating available products
and procedures to minimize customer work stoppage in an economical
manner. Must have a general knowledge of construction equipment and
its capabilities, and construction practices and procedures. Must
be able to communicate and negotiate with disappointed persons
under less than amicable conditions.Every employee is expected to
demonstrate the following core values: customer commitment,
high-performance culture, fleet of foot, innovation,
accountability, integrity, respect for others and teamwork.Salary
commensurate to experience + ability to obtain yearly
bonus
Keywords: Hirebridge, Union City , Technical Resource Engineer - West Coast, IT / Software / Systems , Union City, California
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