Customer Service Specialist (Bilingual)
Company: PrideStaff
Location: Union City
Posted on: May 13, 2022
Job Description:
Are you ready -to join a global -company in the Hospitality
industry?? We are currently working on a position for a Residential
Services Coordinator -to join a team in Union City!What's in it for
you:The opportunity to join a global company that is growing and to
be -inspired by your leaders, be encouraged and cheered on by your
teammates and be supported in your personal and professional
journey! -Summary:Will assist Residential Services personnel and
Internal Operations team with internal task inquires, processing of
unit inspections and assisting in specialty requests.What you will
be doing:
- Provides overall day-to-day customer service and coordinates
with other departments to efficiently accommodate guests'
requests
- Completes high-quality work according to job specifications
while simultaneously producing the required amount of work within
established timetables while working on multiple assignments at any
one given time
- Establishes and maintains effective relationships with vendors,
managers and internal staff and serves as a liaison between
Residential Services and company operations team
- Prepares and leads daily Morning Operations meetings
- Receives and processes service requests from field inspectors
ensuring deficiencies are handled to company service standards
- Schedules vendor and property services (furniture, housewares,
carpet care) and communicates with properties ensuring
authorization is granted for all vendors and employees to access
apartments when needed.
- Follows-up with appropriate vendors to ensure services are
complete.
- May assist in the training of new hires
- Works on multiple assignments at any one given timeWhat you
need to succeed:
- Bilingual- English/Spanish
- Proficient in usage Microsoft Suite
- Knowledge in Oscar preferred but not required
- Excellent communication skills while able to build rapport and
maintain working relationships while delivering a high standard for
service.
- Solves a variety of problems involving several concrete
variables in standardized situations
- Creative problem solver with "do whatever it takes to get the
job done" approach, customer service/positive
attitude/approachable, organized, detail-oriented and effective
time management skills/ability to multitask
- Critical and analytical thinking with attention to detail and
high accuracy
- Is comfortable working on several projects simultaneously and
yet is well organized at all times.
- Negotiates and resolves issues and problems related to guest
issues while aware and sensitive to errors and mistakes that can
occur and minimizes them.
- Capable of concentrating on details for extended periods of
time. -Compensation / Pay Rate (Up to): $19.00-$21.00, DOE
Keywords: PrideStaff, Union City , Customer Service Specialist (Bilingual), Other , Union City, California
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