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Customer Care Coordinator III/Lead

Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: May 16, 2022

Job Description:

Leads the daily operations of Customer Care Coordinators (CCC) in the Center. This individual will be responsible for ensuring positive morals and effective daily operations and service delivery to Lifeway customers.

Essential Functions:
-- Maintain a high standard for productivity, quality, and customer service ensuring all service levels are met.
-- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
-- Plan and supervise changes and manage the daily operations of the call center.
-- Communicate job expectations: plan, monitor, appraise, and review job contributions, plan and review compensation actions and enforce policies and procedures.
-- Act as the point of escalation for customer issues/complaints, and devise ways of improving the customer experience.
-- Extra duties as assigned

Supervisory Responsibility:
-- Supervision of the CCC team.

8+ years of experience in a call center or contact center setting.
Experience working in a similar field a plus.
Proficient in technology, software applications, and phone systems.
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
Excellent leadership and decision-making skills
Excellent oral and written communication skills, presentation skills, and project management skills.

Physical Requirement and Working Condition:
-- Working conditions are normal for an office environment. Must be able to operate computer for most of workday with appropriate rest periods.
-- Able to travel to all company locations as needed.PI177418449

Keywords: Lifeway Mobility Holdings LLC, Union City , Customer Care Coordinator III/Lead, Other , Union City, California

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