Service and Install Coordinator
Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: August 3, 2022
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Job Description:
Description: Lifeway Mobility provides accessibility solutions
in order to improve the comfort, independence, dignity, and quality
of life of those with limited ability.Our Mission:At Lifeway
Mobility, our primary goal is to understand the accessibility needs
of our customers and their caregivers, then to identify the
appropriate products and services that will meet those needs. We
don't approach our business with the aim to sell products, but
rather to understand the holistic needs of the customer and provide
recommendations to improve mobility, comfort, independence, and
quality of life.We are looking for a talented Service and Install
Coordinator to join our team in Union City!Our Service and Install
Coordinators are responsible for supporting customers and assisting
with the management of installation and service. They are
responsible for lead follow up, and scheduling sales evaluations
for specific accessibility products and solutions. Service and
Install Coordinators schedule installations, and take calls from
customers regarding service issues; helping either with minor
troubleshooting, or scheduling the service/installation. They are
responsible for creating and sending invoices, entering payments,
and following up on collections. They coordinate with state
agencies when necessary to request service authorizations, and
create daily delivery packets for installers.The ideal candidate
for this role should have at least three years experience in
telephone and computer-based customer service, and should be able
to juggle phone calls and computer tasks. Strong verbal and written
communication skills are a must, as is proficiency in word, excel,
outlook and powerpoint, and in ERP software. A successful Service
and Install Coordinator must have an ability to remain calm and
professional in stressful situations, possess effective
problem-solving and conflict resolution skills and excellent
organization and communication skills. Our Core Values:Put People
FirstCustomers: We put our customers first by taking the time to
understand their needs and then providing the best solutionsTeam
Members: We value team over individualBe AccountableOwn It: We do
what we say we are going to doFix it: We face challenges head on --
when we see a problem, we solve itDo Well While Doing GoodDeliver
Results: We go above and beyond to deliver results and provide
great service to our customers, our communities, and each
other.Achieve Excellence: We set high expectations and make them
happen.Lifeway Mobility is an Equal Opportunity Employer
Requirements:
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Keywords: Lifeway Mobility Holdings LLC, Union City , Service and Install Coordinator, Other , Union City, California
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