Service and Install Coordinator

Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: August 4, 2022

Job Description:

Description:
Lifeway Mobility provides accessibility solutions in order to improve the comfort, independence, dignity, and quality of life of those with limited ability.
Our Mission:
At Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don't approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.
We are looking for a talented Service and Install Coordinator to join our team in Union City!
Our Service and Install Coordinators are responsible for supporting customers and assisting with the management of installation and service. They are responsible for lead follow up, and scheduling sales evaluations for specific accessibility products and solutions. Service and Install Coordinators schedule installations, and take calls from customers regarding service issues; helping either with minor troubleshooting, or scheduling the service/installation. They are responsible for creating and sending invoices, entering payments, and following up on collections. They coordinate with state agencies when necessary to request service authorizations, and create daily delivery packets for installers.
The ideal candidate for this role should have at least three years experience in telephone and computer-based customer service, and should be able to juggle phone calls and computer tasks. Strong verbal and written communication skills are a must, as is proficiency in word, excel, outlook and powerpoint, and in ERP software. A successful Service and Install Coordinator must have an ability to remain calm and professional in stressful situations, possess effective problem-solving and conflict resolution skills and excellent organization and communication skills.
Our Core Values:
Put People First
Customers: We put our customers first by taking the time to understand their needs and then providing the best solutions
Team Members: We value team over individual
Be Accountable
Own It: We do what we say we are going to do
Fix it: We face challenges head on -- when we see a problem, we solve it
Do Well While Doing Good
Deliver Results: We go above and beyond to deliver results and provide great service to our customers, our communities, and each other.
Achieve Excellence: We set high expectations and make them happen.
Lifeway Mobility is an Equal Opportunity Employer Requirements:
PI185152128

Keywords: Lifeway Mobility Holdings LLC, Union City , Service and Install Coordinator, Other , Union City, California