Service and Install Coordinator
Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: August 4, 2022
|
|
Job Description:
Description:
Lifeway Mobility provides accessibility solutions in order to
improve the comfort, independence, dignity, and quality of life of
those with limited ability.
Our Mission:
At Lifeway Mobility, our primary goal is to understand the
accessibility needs of our customers and their caregivers, then to
identify the appropriate products and services that will meet those
needs. We don't approach our business with the aim to sell
products, but rather to understand the holistic needs of the
customer and provide recommendations to improve mobility, comfort,
independence, and quality of life.
We are looking for a talented Service and Install Coordinator to
join our team in Union City!
Our Service and Install Coordinators are responsible for supporting
customers and assisting with the management of installation and
service. They are responsible for lead follow up, and scheduling
sales evaluations for specific accessibility products and
solutions. Service and Install Coordinators schedule installations,
and take calls from customers regarding service issues; helping
either with minor troubleshooting, or scheduling the
service/installation. They are responsible for creating and sending
invoices, entering payments, and following up on collections. They
coordinate with state agencies when necessary to request service
authorizations, and create daily delivery packets for
installers.
The ideal candidate for this role should have at least three years
experience in telephone and computer-based customer service, and
should be able to juggle phone calls and computer tasks. Strong
verbal and written communication skills are a must, as is
proficiency in word, excel, outlook and powerpoint, and in ERP
software. A successful Service and Install Coordinator must have an
ability to remain calm and professional in stressful situations,
possess effective problem-solving and conflict resolution skills
and excellent organization and communication skills.
Our Core Values:
Put People First
Customers: We put our customers first by taking the time to
understand their needs and then providing the best solutions
Team Members: We value team over individual
Be Accountable
Own It: We do what we say we are going to do
Fix it: We face challenges head on -- when we see a problem, we
solve it
Do Well While Doing Good
Deliver Results: We go above and beyond to deliver results and
provide great service to our customers, our communities, and each
other.
Achieve Excellence: We set high expectations and make them
happen.
Lifeway Mobility is an Equal Opportunity Employer Requirements:
PI185152128
Keywords: Lifeway Mobility Holdings LLC, Union City , Service and Install Coordinator, Other , Union City, California
Click
here to apply!
|