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IT SUPPORT

Company: Group A LLC
Location: Union City
Posted on: August 5, 2022

Job Description:

IT Support: Warehouse **Night Shift 4x10**The Warehouse Support Technician handles the onsite support responsibilities for warehouse systems** & equipment** to ensure all warehouse systems & equipment functions as intended to support ongoing business operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support, 2nd level contact for Tier 2 warehouses, and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining warehouse equipment and spare inventory. In addition, this role supports MHE asset inventory management at the local level.Responsibilities:Participate in Operational Initiatives as necessaryProvide support to the division (24x7) or as directed by your manager (rotation)Provide training for employees on procedures/systemsCoordination with relevant Warehouse Equipment vendors for issue resolution and service performance at respective DCsInitial point of contact for onsite support at respective Distribution CenterConfigure and maintain warehouse printers, scanners, headsets, Velocitor units, and dedicated ASRS workstations across the enterprisePerform proactive maintenance for warehouse equipmentDocument and escalate issues to the appropriate vendorsManage and maintains the spare parts inventory and report as required to keep the systems ready for productionAssesses critical information to make effective decisions or recommendationsOversee detailed root cause analysis of reliability issuesCommunicate effectively up and down the organizational hierarchy in Operations and Senior leadershipBe able to trouble shoot all first support calls on WM issues including any label or voice process issues.Learn and assist with all WM reporting procedures.Requirements:1 or more years of work experience1 or more years of work experience in Warehouse Operations & SupportStrong analytical and problem-solving skillsMS Office and other general desktop software experience requiredUnderstanding of Excel strongly preferredMust be able to communicate effectively at all levels.Ability to work well independently and in a team environmentMust have some experience with conveyor systems, pick to belt operations and other MHE systems including software such as Warehouse control systems, Warehouse Management systems, and not limited to lift systems management systems and maintenance tracking software - provided by Dice

Keywords: Group A LLC, Union City , IT SUPPORT, Other , Union City, California

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