Resident Services Assistant
Company: Brookdale Senior Living
Location: Fremont
Posted on: April 19, 2024
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Job Description:
Overview
Voted by Newsweek in 2024 as one of America's Greatest Workplaces
for Diversity
Early Access to Paycheck with Earned Wage Access is available for
Hourly Associates (outside of CA)
Make Lives Better Including Your Own.
If you want to work in an environment where you can become your
best possible self, join us! You'll earn more than a paycheck; you
can find opportunities to grow your career through professional
development, as well as ongoing programs catered to your overall
health and wellness.
Full suite of health insurance, life insurance and retirement plans
are available and vary by employment status. Additional benefits
offered include, but are not limited to:
Tuition Reimbursement
Pet Insurance
Adoption Reimbursement Benefits
Variety of Associate Discounts
Veterans, transitioning active duty military personnel, and
military spouses are encouraged to apply.
Please note, Brookdale is committed to complying with all
applicable laws and regulations regarding mandatory COVID-19
vaccination.
To support our associates in their journey to become a U.S.
citizen, Brookdale offers to advance fees for naturalization (Form
N-400) application costs, up to $725, less applicable taxes and
withholding, for qualified associates who have been with us for at
least a year.
Responsibilities
Responsible for overseeing the healthcare management of residents
of the community. This person will also provide leadership in the
handling of residents' concerns and/or complaints.
Handles resident complaints in a timely manner with diplomacy and
efficiency, sometimes facilitating the work of other departments in
resolutions.
Works closely with staff to coordinate programs for first-aid
respondents.
Provides quality control at the community.
Follows the status of residents in their level of care.
Facilitates resident transitions, communicating with the resident
and family members or other appointed designees.
Keeps accurate records of the status of residents pertaining to
healthcare and costs in the Healthcare Utilization Report,
Assigns resident storage and parking.
Executes necessary documents upon release of condo/apartment.
Works with interior designer when appropriate to replace capital
redecorating items.
Conducts bi-weekly healthcare meetings to discuss the concerns of
the Healthcare Committee and the health status of residents.
Responds to the Resident Surveys in a timely manner. Views negative
responses as an opportunity to establish a relationship with the
resident and works with him/her to find a positive outcome to
his/her concern(s).
This job description represents an overview of the responsibilities
for the above referenced position. It is not intended to represent
a comprehensive list of responsibilities. An associate should
perform all duties as assigned by his/her supervisor.
Qualifications
Education and ExperienceHigh school diploma or General Education
Degree (GED) is required. Must have worked a minimum of one to two
years with seniors and have business experience with financial
responsibility.
Certifications, Licenses, and Other Special RequirementsNone
Management/Decision MakingMakes standard and routine decisions
based on detailed guidelines with little independent judgment.
Problems are generally solved with clear, detailed guidelines or by
reporting them to a supervisor.
Knowledge and SkillsHas a basic level of a skill and can follow
written or verbal instructions. Has basic technical skills to
complete a few repetitive and well-defined duties. Has a basic
knowledge of the organization in order to answer basic questions.
Public speaking, computer, good telephone skills, diplomacy, and
counseling (for residents and families).
Physical Demands and Working Conditions
Standing
Requires interaction with co-workers, residents or vendors
Walking
Sitting
Use hands and fingers to handle or feel
On-Call on an as needed basis
Reach with hands and arms
Stoop, kneel, crouch, or crawl
Talk or hear
Ability to lift: Up to 25 pounds
Vision
Brookdale is an equal opportunity employer and a drug-free
workplace.
Job LocationsUS-CA-Fremont
CategoryHealthcare
Sub-CategoryClinical Support
Position Type (Portal Searching)Regular Full-Time
Shift1st & 2nd Shift
ID2024-247034
Location : NameBrookdale North Fremont
Location : Address38035 Martha Avenue
Location : LocationUS-CA-Fremont
Work LocationOn-Site
Keywords: Brookdale Senior Living, Union City , Resident Services Assistant, Other , Fremont, California
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here to apply!
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