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IT Technician

Company: Motion Recruitment
Location: Union City
Posted on: November 21, 2022

Job Description:

We are a privately owned MSP located in San Jose, CA looking for a IT Technician to join the team. The IT Technician should have experience in supporting multiple operating systems (Windows and MacOS), good customer service and end-user support experience, and in-depth knowledge of Office 365. Qualifications:

  • 2 or more years of IT experience, preferably at a tech company
  • Windows and MacOS
  • Office 365 end-user support and configuration
  • Strong interpersonal communication skills and customer-facing experienceResponsibilities
    • Provide both technical and non-technical support to our customers, providing simplified explanations of complex technical issues
    • Provide hardware and software IT support and technical education to end users
    • Review and solve employee technical support tickets within defined service level agreements
    • Evaluate system functionality to ensure that they meet the needs of our projects and customers
    • Troubleshoot user requests and issues while providing context and information to deliver the best solutions
    • Troubleshoot client-side network connectivity issues; including digital authentication, remote access, secure Wi-Fi, wired connectivity to the internal network, password resets, etc.
    • Support user requests and performs break/fix or remote installations as needed
    • Assist with policy development and technology planning
    • Maintain and update business and technical documentation
    • Display learning agility by actively seeking answers when technically challenged
    • Seek feedback from colleagues/teammates to optimize and improve supportBenefits
      • Medical/Dental/Vision
      • PTO
      • 401(k)
      • Overtime eligibility Applicants must be currently authorized to work in the US on a full-time basis now and in the future. This role is full-time, direct-hire, hybrid, and open only to those who are residing within the United States and able to reliably commute to the office in San Jose, CA. #LI-KM5

Keywords: Motion Recruitment, Union City , IT Technician, Professions , Union City, California

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