Installation/Service Coordinator I
Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: January 25, 2023
|
|
Job Description:
Description:
Want a rewarding career? Receive Technical training? Impact
people's lives?Lifeway Mobility is the last job you will ever have
to apply for! Hire to retirement!If you have excellent customer
service skills, and know how to multitask, we have a great
opportunity for you! And if you have worked in the fields of
residential construction or installation of telecom equipment,
alarm systems, garage doors, HVAC, plumbing--you name it-you have a
taste of what it takes to be successful in the field of
accessibility! The products we sell, install and service allow
individuals with impaired mobility to live in their homes and
remain independent. We're growing fast, and we want you to grow
with us!Here's what the job looks like:-- Our Coordinators are
often the voice and face of Lifeway Mobility, answering incoming
calls and greeting walk in customers.-- Once a sale is made, our
Installation and Service Coordinators are responsible for verifying
receipt of necessary paperwork and scheduling the installation
appointment with customers.-- In addition to scheduling
installations, Coordinators will work with our customers when there
is an issue with installed equipment; either troubleshooting, or
creating and maintaining service work orders, and scheduling
service appointments.-- Coordinating correct inventory items on
work orders and confirming inventory availability-- Completing work
orders daily so Shared Services Billing Team can get invoices
created to recognize revenue-- Confirm payment information entered
by Field Technicians and/or collect payments from customers
(including running credit card and ACH payments), and manage 3rd
Party Payer documentation and payments when needed-- And, of course
there are always other related duties that come up!Looks like a lot
but don't worry, you will get trained and have a binder for
reference as well as recorded video trainers for you to use as a
reference. Mistakes are ok and its part of learning. We will make
you successful!About Lifeway Mobility:Lifeway Mobility is an
accessibility solutions company that provides a wide variety of
ramps, stair lifts, wheelchair lifts, vertical platform lifts,
elevators, transfer aids, and bath safety solutions to individuals
and businesses throughout the United States.Our MissionAt Lifeway
Mobility, our primary goal is to understand the accessibility needs
of our customers and their caregivers, then to identify the
appropriate products and services that will meet those needs. We
don't approach our business with the aim to sellproducts, but
rather to understand the holistic needs of the customer and provide
recommendations to improve mobility, comfort, independence, and
quality of life.Why Lifeway?-- Positive and supportive employee -
management relations. We value team over individual.-- Competitive
market compensation-- Health, dental and vision benefits packages
available-- Lifeway Mobility 401(k) Profit Sharing Retirement Plan
available-- Paid time off-- Career growth opportunities; from
Coordinator to Management-- Provide a work-life balance, Full time
position, Monday through Friday: 8am to 5pm, possible OT depending
on workload-- Pay ranges from: $20-$24/hr. Opportunities to
relocate to another branch across the USA (depending on open
positions available). We will work with you, no promises but we
treat you as family.
Requirements:
Our ideal qualified Install and Service Coordinator will have the
following skills and experience:-- At least one years' related
experience-- Experience using Microsoft Office (Outlook, Excel,
Word, Teams)-- Basic desk phone skills (answering calls, dialing
calls, transfer calls, answer voicemails, etc.)-- Critical
thinking, evaluation and analytical skills is a must-- Strong
multitasking and organizational skills is mandatory for this job--
Strong customer focus and communication skills (Listen to our
customers, understand the true concern, and address it, own it)--
High school diploma or GED-- Ability to pass a criminal background
checkPhysical requirements include the following: --- Must be able
to sit and work for prolong periods of time, Ability to stand and
work is provided --- Office chairs, desk, computer, monitors,
mouse, keyboard, and other office supplies are all provided. ---
Ability to lift above head and maintain position for short periods
(frequent overhead work) --- Ability to work in both indoor and
outdoor environments year-round --- Ability to crouch, kneel, bend,
twist and occasionally lift 20lbsLifeway Mobility is an equal
opportunity employer.PI201003602
Keywords: Lifeway Mobility Holdings LLC, Union City , Installation/Service Coordinator I, Professions , Union City, California
Click
here to apply!
|