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Installation/Service Coordinator I

Company: Lifeway Mobility Holdings LLC
Location: Union City
Posted on: January 25, 2023

Job Description:

Want a rewarding career? Receive Technical training? Impact people's lives?Lifeway Mobility is the last job you will ever have to apply for! Hire to retirement!If you have excellent customer service skills, and know how to multitask, we have a great opportunity for you! And if you have worked in the fields of residential construction or installation of telecom equipment, alarm systems, garage doors, HVAC, plumbing--you name it-you have a taste of what it takes to be successful in the field of accessibility! The products we sell, install and service allow individuals with impaired mobility to live in their homes and remain independent. We're growing fast, and we want you to grow with us!Here's what the job looks like:-- Our Coordinators are often the voice and face of Lifeway Mobility, answering incoming calls and greeting walk in customers.-- Once a sale is made, our Installation and Service Coordinators are responsible for verifying receipt of necessary paperwork and scheduling the installation appointment with customers.-- In addition to scheduling installations, Coordinators will work with our customers when there is an issue with installed equipment; either troubleshooting, or creating and maintaining service work orders, and scheduling service appointments.-- Coordinating correct inventory items on work orders and confirming inventory availability-- Completing work orders daily so Shared Services Billing Team can get invoices created to recognize revenue-- Confirm payment information entered by Field Technicians and/or collect payments from customers (including running credit card and ACH payments), and manage 3rd Party Payer documentation and payments when needed-- And, of course there are always other related duties that come up!Looks like a lot but don't worry, you will get trained and have a binder for reference as well as recorded video trainers for you to use as a reference. Mistakes are ok and its part of learning. We will make you successful!About Lifeway Mobility:Lifeway Mobility is an accessibility solutions company that provides a wide variety of ramps, stair lifts, wheelchair lifts, vertical platform lifts, elevators, transfer aids, and bath safety solutions to individuals and businesses throughout the United States.Our MissionAt Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don't approach our business with the aim to sellproducts, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.Why Lifeway?-- Positive and supportive employee - management relations. We value team over individual.-- Competitive market compensation-- Health, dental and vision benefits packages available-- Lifeway Mobility 401(k) Profit Sharing Retirement Plan available-- Paid time off-- Career growth opportunities; from Coordinator to Management-- Provide a work-life balance, Full time position, Monday through Friday: 8am to 5pm, possible OT depending on workload-- Pay ranges from: $20-$24/hr. Opportunities to relocate to another branch across the USA (depending on open positions available). We will work with you, no promises but we treat you as family.

Our ideal qualified Install and Service Coordinator will have the following skills and experience:-- At least one years' related experience-- Experience using Microsoft Office (Outlook, Excel, Word, Teams)-- Basic desk phone skills (answering calls, dialing calls, transfer calls, answer voicemails, etc.)-- Critical thinking, evaluation and analytical skills is a must-- Strong multitasking and organizational skills is mandatory for this job-- Strong customer focus and communication skills (Listen to our customers, understand the true concern, and address it, own it)-- High school diploma or GED-- Ability to pass a criminal background checkPhysical requirements include the following: --- Must be able to sit and work for prolong periods of time, Ability to stand and work is provided --- Office chairs, desk, computer, monitors, mouse, keyboard, and other office supplies are all provided. --- Ability to lift above head and maintain position for short periods (frequent overhead work) --- Ability to work in both indoor and outdoor environments year-round --- Ability to crouch, kneel, bend, twist and occasionally lift 20lbsLifeway Mobility is an equal opportunity employer.PI201003602

Keywords: Lifeway Mobility Holdings LLC, Union City , Installation/Service Coordinator I, Professions , Union City, California

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