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Customer Care Agent

Company: TargetCW Corporate
Location: Union City
Posted on: July 31, 2022

Job Description:

Job Description Customer Care Agent Union City, CA 6 month contract with potential for conversion Hybrid (2 days onsite/3 days remote) Pay Rate: $20/hr Weekly pay and benefits Our leading manufacturing client is looking for a Customer Care Agent to join their Customer Care Team. In this role, you would be responsible for all facets of the 800 and call center support functions. This position provides service to company dealers and consumers via inbound 800, fax, and email. The Customer Care Agent processes orders, prepares correspondence, and fulfills customers--- requests. This role is responsible for researching and resolving issues to ensure customer retention and satisfaction. This is a hybrid position requiring both in-office and remote work. Periodic travel may be required. Responsibilities: Supporting 800/ B2B/ Ariat.com requests via incoming calls/faxes/emails regarding orders, order changes, return authorizations, and warranty coverage Providing courteous and professional service to internal and external customers Ensuring orders are entered accurately, audited, and confirmed in a timely manner Having the ability to promote the company---s products and services to match specific customers--- needs Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, and product delivery Providing general assistance to callers by directing them to the appropriate person or department Ordering corporate office supplies Providing general assistance to multiple departments for special projects as needed Maintaining corporate contact lists (i.e. office extensions, sales reps, international office locations) Completing all other tasks and duties as assigned (i.e. order entry, front desk coverage, assisting with all avenues of consumer/retailer communication) Requirements: A high school diploma or equivalent required 1-2 years of experience in customer service, retail, or a service industry, preferably in a fast-paced call center environment Experience processing orders, data entry, or heavy phone work. Ability to handle 50-75 calls per day Exceptional written, oral, and face to face communication skills Enthusiastic, friendly, and outgoing personality with the ability to develop a quick rapport with internal and external customers Has knowledge of commonly-used concepts, practices, and procedures within the call center or customer service environment Intermediate level computer skills with MS Office Word and Excel Minimum typing 50wpm Knowledge of SAP or similar order entry a plus Willing and able to work additional hours when needed TargetCW is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation

Keywords: TargetCW Corporate, Union City , Customer Care Agent, Sales , Union City, California

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