Customer Care Agent
Company: TargetCW Corporate
Location: Union City
Posted on: July 31, 2022
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Job Description:
Job Description Customer Care Agent Union City, CA 6 month
contract with potential for conversion Hybrid (2 days onsite/3 days
remote) Pay Rate: $20/hr Weekly pay and benefits Our leading
manufacturing client is looking for a Customer Care Agent to join
their Customer Care Team. In this role, you would be responsible
for all facets of the 800 and call center support functions. This
position provides service to company dealers and consumers via
inbound 800, fax, and email. The Customer Care Agent processes
orders, prepares correspondence, and fulfills customers---
requests. This role is responsible for researching and resolving
issues to ensure customer retention and satisfaction. This is a
hybrid position requiring both in-office and remote work. Periodic
travel may be required. Responsibilities: Supporting 800/ B2B/
Ariat.com requests via incoming calls/faxes/emails regarding
orders, order changes, return authorizations, and warranty coverage
Providing courteous and professional service to internal and
external customers Ensuring orders are entered accurately, audited,
and confirmed in a timely manner Having the ability to promote the
company---s products and services to match specific customers---
needs Resolving a diverse range of issues including general
questions and problems involving pricing, product usage and care,
product availability, inventory, transportation, and product
delivery Providing general assistance to callers by directing them
to the appropriate person or department Ordering corporate office
supplies Providing general assistance to multiple departments for
special projects as needed Maintaining corporate contact lists
(i.e. office extensions, sales reps, international office
locations) Completing all other tasks and duties as assigned (i.e.
order entry, front desk coverage, assisting with all avenues of
consumer/retailer communication) Requirements: A high school
diploma or equivalent required 1-2 years of experience in customer
service, retail, or a service industry, preferably in a fast-paced
call center environment Experience processing orders, data entry,
or heavy phone work. Ability to handle 50-75 calls per day
Exceptional written, oral, and face to face communication skills
Enthusiastic, friendly, and outgoing personality with the ability
to develop a quick rapport with internal and external customers Has
knowledge of commonly-used concepts, practices, and procedures
within the call center or customer service environment Intermediate
level computer skills with MS Office Word and Excel Minimum typing
50wpm Knowledge of SAP or similar order entry a plus Willing and
able to work additional hours when needed TargetCW is an equal
opportunity employer. We do not discriminate based on age,
ethnicity, gender, nationality, religious belief, or sexual
orientation
Keywords: TargetCW Corporate, Union City , Customer Care Agent, Sales , Union City, California
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