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Call Center Customer Service Representative

Company: GAS Global
Location: Union City
Posted on: November 20, 2022

Job Description:

Customer Service You will efficiently and properly execute inbound internal and external customer calls customer accounts & salespersons , fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call. Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service, those accounts require and expect. Job Description Key external customer and salesperson orders into Order Entry in SAP Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information, and collection Update customer master record information Write/key customer and salesman pick-ups Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery). Readily and openly communicate with internal customers sales personnel regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out-of-stock situations, and their failure to meet order deadlines. Ability to work with them to find alternative solutions to those situations. Pay Rate/Salary $22.58 per hourJob Types: Contract, TemporarySalary: $22.58 per hourSchedule: Day shift Night shiftEducation: High school or equivalent (Preferred)Experience: Customer service: 1 year (Preferred) Order entry: 1 year (Preferred) Data entry: 1 year (Preferred) SAP: 1 year (Preferred)Work Location: One location

Keywords: GAS Global, Union City , Call Center Customer Service Representative, Sales , Union City, California

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