Call Center Customer Service Representative
Company: GAS Global
Location: Union City
Posted on: November 20, 2022
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Job Description:
Customer Service You will efficiently and properly execute
inbound internal and external customer calls customer accounts &
salespersons , fulfilling orders, providing pricing information,
order delivery information, and any unique scenario defined by the
call. Provide special attention to the detail required by some high
profile/high volume accounts in the manner and at the level of
service, those accounts require and expect. Job Description Key
external customer and salesperson orders into Order Entry in SAP
Ability to confidently call upon account contacts and discuss sales
history and promotional items and/or new items featured Provide
essential information to all customers, including but not limited
to sales history, delivery information, pricing, permit
information, and collection Update customer master record
information Write/key customer and salesman pick-ups Make Sales
Division determinations on Hold Items and obtain proper approval to
release the item for delivery to the customer Communicate
effectively and with results at all critical steps in the
fulfillment of an order (e.g., order entry, data processing,
warehouse picking, customer pick-up/delivery). Readily and openly
communicate with internal customers sales personnel regarding the
status of their order fulfillment, including permit restrictions,
credit restrictions, out-of-stock situations, and their failure to
meet order deadlines. Ability to work with them to find alternative
solutions to those situations. Pay Rate/Salary $22.58 per hourJob
Types: Contract, TemporarySalary: $22.58 per hourSchedule: Day
shift Night shiftEducation: High school or equivalent
(Preferred)Experience: Customer service: 1 year (Preferred) Order
entry: 1 year (Preferred) Data entry: 1 year (Preferred) SAP: 1
year (Preferred)Work Location: One location
Keywords: GAS Global, Union City , Call Center Customer Service Representative, Sales , Union City, California
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